Shipping policy

Shipping Policy

Last updated: August 3, 2026

Alchemy 21/12 is committed to preparing and shipping every order with care. Please review the information below before placing your order.

Shipping Destinations

Alchemy 21/12 currently ships within the United States only.

Available shipping methods and rates are displayed at checkout based on the destination and contents of the order.

Order Processing

Orders for in-stock items are typically processed within 2 to 5 business days, excluding weekends and holidays.

Processing time begins after an order has been accepted and payment has been successfully completed. During launches, promotions, preorders, restocks, holidays, or other high-volume periods, processing may require additional time.

Once your order ships, you will receive an email containing tracking information.

Preorders

Preorder products are charged at the time the order is placed.

The estimated fulfillment window for a preorder will be displayed on the applicable product page, during checkout, or in the order confirmation. Products purchased in the same order will generally ship together once all items are available.

If we are unable to ship a preorder within the stated fulfillment window, we will contact you with updated information and provide the options available for the delayed order, including cancellation and a refund for any unshipped items.

Shipping Rates

Alchemy 21/12 currently offers:

  • Complimentary standard shipping on qualifying orders of $200 or more
  • $14.99 flat-rate standard shipping on orders below $200

Shipping eligibility and final charges are calculated at checkout. Taxes, discounts, promotional adjustments, and other order changes may affect whether an order qualifies for complimentary shipping.

Original shipping charges are non-refundable unless the shipment issue was caused by an error by Alchemy 21/12.

Delivery Estimates

Delivery estimates displayed at checkout or provided by a shipping carrier begin after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, operational disruptions, address problems, regional service interruptions, or circumstances outside the reasonable control of Alchemy 21/12.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Tracking information may require additional time to update after a shipping label has been created.

Products in an order will generally ship together. The Alchemy 21/12 Go Bag may ship separately and may arrive with separate tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order. Address changes may be made only before the order enters fulfillment.

If you notice an error, contact cs@alchemy2112.com immediately. We cannot guarantee that an address can be changed after an order has been placed.

Alchemy 21/12 is not responsible for delivery problems caused by an incomplete, incorrect, or undeliverable address provided by the customer. If an order is returned to us because of an address issue, additional shipping charges may be required before the order can be reshipped.

Lost, Delayed, or Stolen Packages

If your package appears delayed or has stopped moving in transit, contact the shipping carrier using the tracking information provided and email cs@alchemy2112.com so that we can assist where possible.

For packages marked as delivered but not received, please:

  1. Check the delivery location and surrounding area.
  2. Ask other members of the household, building staff, or nearby neighbors.
  3. Contact the shipping carrier to request delivery details.
  4. Email cs@alchemy2112.com with your order number and tracking information.

Alchemy 21/12 will assist with available carrier inquiries or claims, but a replacement or refund cannot be guaranteed when the carrier confirms delivery to the address provided with the order.

Damaged, Defective, or Incorrect Shipments

Inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, email cs@alchemy2112.com as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping box

Do not discard damaged products, packaging, or shipping materials until the claim has been reviewed.

Approved damaged, defective, or incorrect-order claims will be resolved at no return-shipping cost to the customer.

GHK Night Cream and Cold-Chain Delivery

GHK Night Cream is shipped through a cold-chain process using dry ice.

Monitor the delivery of your package whenever possible. After delivery, open the shipment promptly and refrigerate GHK Night Cream according to the storage instructions included with your order.

Dry ice may dissipate during transit. The absence of visible dry ice when the package is opened does not, by itself, mean the product has been damaged.

Contact cs@alchemy2112.com promptly if GHK Night Cream arrives damaged, leaking, unusually warm, or otherwise appears compromised. Include your order number and clear photographs of the product and packaging.

Order Changes and Cancellations

Orders may be changed or canceled only before they enter fulfillment. Once an order has entered fulfillment, it cannot be changed or canceled.

Returns

Returns, refunds, and exchanges are governed by the Alchemy 21/12 Return and Refund Policy.

Contact

Questions about shipping, tracking, or delivery may be directed to:

Alchemy 21/12
Los Angeles, California
cs@alchemy2112.com