Refund policy
Return and Refund Policy
We want you to feel confident in every Alchemy 21/12 purchase. Please review the following policy before beginning a return.
Return Window
Eligible products may be returned within 14 days of delivery.
To begin a return, email cs@alchemy2112.com with your order number and the item you would like to return. Returns sent without prior authorization may not be accepted.
Once approved, you will receive a Return Authorization and the address where your return should be sent.
Return Eligibility
To be eligible for return:
- The product must be unopened, unused, and in its original packaging.
- The return request must be submitted within 14 days of delivery.
- The item must have been purchased directly from Alchemy 21/12.
- Proof of purchase is required.
For hygiene and safety reasons, opened or used skincare products are not eligible for return.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and retaining your shipping receipt until the return has been completed. Alchemy 21/12 is not responsible for return packages that are lost, delayed, or damaged in transit.
Original shipping charges are non-refundable.
Refunds
Once your return is received, it will be inspected to confirm eligibility.
Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval. Your financial institution may require additional time to post the refund to your account.
You will be notified if the return is not approved.
Exchanges
Exchanges may be available on a case-by-case basis and are not guaranteed.
Contact cs@alchemy2112.com before returning an item to request exchange consideration. Any price difference, shipping charge, or additional payment required for an approved exchange will be communicated before processing.
Complimentary Gifts and Promotional Items
Complimentary gifts and promotional items are not eligible for return or refund.
The Alchemy 21/12 Go Bag may be returned if it was purchased as a standalone item and otherwise meets the eligibility requirements above. A complimentary Go Bag received as a gift with purchase is not returnable and has no refundable value.
If a qualifying purchase is returned and the promotional terms required a complimentary gift, Alchemy 21/12 reserves the right to require the gift’s return or deduct its stated retail value from the refund.
Damaged, Defective, or Incorrect Orders
Inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, email cs@alchemy2112.com as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, and shipping box
Do not discard damaged products or packaging until your claim has been reviewed.
Approved damaged, defective, or incorrect-order claims will be resolved at no return-shipping cost to the customer.
GHK Night Cream
GHK Night Cream is shipped through a cold-chain process using dry ice.
Refrigerate the product promptly after delivery and follow the storage instructions included with your order. A package arriving after the dry ice has dissipated does not necessarily indicate that the product is damaged.
Contact cs@alchemy2112.com promptly if the product arrives damaged, unusually warm, or otherwise appears compromised.
Order Changes and Cancellations
Orders may be changed or canceled only before they enter fulfillment.
Once an order has entered fulfillment, it cannot be changed or canceled.
Shipping Scope
Alchemy 21/12 currently ships within the United States only.
Products in an order will generally ship together. The Go Bag may ship separately and may arrive with separate tracking information.
Contact
Questions about returns, refunds, exchanges, or order issues may be sent to: